Payments, bonuses, account security, withdrawals — most of what you need to know about Kbajje is right here on this page. If you still can't find your answer, reach out to support directly.
Detailed FAQ answers for each of these categories are available below
Click on any question to expand the full answer
Kbajje fully supports the four most widely used mobile banking services in Bangladesh — bKash, Nagad, Rocket, and Upay. All four methods support both deposits and withdrawals.
You must always use a mobile number registered in your own name when making payments. Depositing from someone else's number can cause verification issues and complications at withdrawal. The minimum deposit for every method is just ৳50 — so you can get started with very little. There are no additional fees on any transaction — whatever amount you send is exactly what gets added to your balance.
For detailed payment instructions The payments page View.
Deposits made via bKash or Nagad typically arrive Within 1 to 5 minutes the balance is credited to your Kbajje account. Rocket or Upay may take slightly longer — up to 10–15 minutes at most. During peak hours or when mobile banking servers are slow, minor delays can occur.
A failed deposit is usually caused by one of two things — either an incorrect number was entered, or the connection dropped mid-transaction. If money was deducted from your mobile banking account but hasn't appeared in your Kbajje balance, there's no need to worry — it typically reverts automatically within 15 minutes to 2 hours. If it takes longer than that, Along with your transaction ID or reference number Email support@kbajje.net or reach out via live chat — the team will get it sorted quickly.
To view all active promotions and offers at Kbajje, log in and head to "Promotions" or "Offers" section — it's usually in the main menu or at the top of your dashboard. There you'll find each offer's expiry date, terms, and reward details.
There is no fixed schedule for promotion updates — At least 1–2 new offers every week arrives. During major cricket series or the IPL season, special promotions run even more frequently. To avoid missing new offers, keep SMS or email notifications turned on — you can manage this from your profile settings.
Keep in mind that most offers are available to logged-in members only. Signing in regularly means you're less likely to miss out on great deals.
Forgot your password? No worries — it can be fixed in just a few minutes. Use Kbajje's On the login page Go to the login page and look below the password field "Forgot Password?" Click the link.
Then enter the mobile number or email address you used during registration. A one-time password (OTP) will be sent to you — usually within 30 seconds. Once you enter the OTP, you'll be able to set a new password. Make sure your new password is at least 8 characters long and contains a mix of letters and numbers.
If you've lost access to both your mobile number and email, send an email to support@kbajje.net — your identity can be verified using your NID number and date of birth to recover the account.
Withdrawals at Kbajje No processing fees or service charges. Whatever amount you request to withdraw, that exact amount will arrive in your bKash or Nagad — not a single taka will be deducted.
On limits: the minimum withdrawal is ৳200 and a daily maximum of ৳50,000 per withdrawal. Daily limits may be higher for VIP or higher-tier members. One thing to keep in mind — bonus funds require the wagering condition to be met before they can be withdrawn; your own deposited or won funds can be withdrawn at any time.
Once a withdrawal request is submitted, if your KYC verification is complete, it usually takes Within 15–30 minutes the funds are credited to your mobile account.
Kbajje's policy is One account per person, maximum — opening two accounts under the same identity is a violation of our terms, and both accounts may be subject to suspension.
That said, two different people in the same household — such as a father and son — can each open their own separate account using their own mobile number, name, and NID. Operating from the same device is fine as long as they are genuinely two different individuals using different details. Issues only arise when one person creates multiple accounts to claim bonuses repeatedly — the system detects this and action will be taken.
To claim Kbajje's daily sign-in reward, simply Log in once daily — nothing more. After logging in, you'll see the daily check-in option on the homepage or in the "Rewards" section. One click is all it takes, and that day's reward — whether a free bet, bonus points, or cashback — will be credited to your account automatically.
Free spins are typically offered as part of special promotions — such as new game launches or festive events. When you receive free spins, log in, go to the Games section, navigate to the designated game, and use them from there. They are generally Within 7 days must be used before expiry — unused rewards are forfeited once the deadline passes.
Checking in on consecutive days increases your rewards — some promotions even include streak bonuses for 7-day or 30-day streaks.
Questions are a natural part of using any online platform. Thousands of Bangladeshi users bet on Kbajje every day, and many of them have questions about payments, bonuses, and account security. This FAQ page is a comprehensive collection of those common questions — so you don't have to contact support every time.
The most common payment questions we receive are about bKash and Nagad. Kbajje gives these two methods top priority because they are the most widely used in Bangladesh. Deposit speeds are generally faster than expected — in most cases, your balance updates within 5 minutes. If there's ever a delay, it's due to the mobile banking server, not Kbajje.
There's a common misconception about bonuses — many people think bonus funds can be withdrawn straight away. In reality, you first need to meet the wagering requirement before the bonus becomes withdrawable. Kbajje's wagering requirement is one of the lowest in the market — just 10x. That means if you receive a ৳1,000 bonus, placing ৳10,000 in bets is all it takes to fulfill the condition. All of this is clearly stated on the promotions page.
Many users worry about account security, especially what happens if they forget their password. Password recovery on Kbajje is straightforward — an OTP is sent to your mobile number so you can set a new password. If your mobile number has also changed, you'll need to contact support. That's exactly why providing an email address at registration is important — it serves as a second recovery option.
One of Kbajje's strict rules is one account per person. Some players assume that having two accounts means earning bonuses twice — but the system is designed to detect this, and both accounts risk being suspended. Your funds could also get frozen as a result. Stick to one account and make sure it's well secured.
Many players don't realise that simply logging in every day is all it takes to claim daily rewards or free spins — there's no requirement to place large bets for the daily check-in. Casual players and newcomers are just as eligible for these benefits.
If your question isn't covered on this FAQ page, reach out via live chat or email us at support@kbajje.net. Kbajje's support team responds in Bengali and typically gets back to you within 10–15 minutes.
When reading through the FAQ, match each section to your issue — most common questions are answered here. If you still can't find a solution, contact our support team.